2011
10.23
So here is a complaint against a worker coming from a customer:
I recently went through a drive-thru at a fast food restaurant. After waiting in line for minutes, I begin to order (as I was asked to “go ahead with your order”). I get half-way done when the worker says “HOLD ON A MINUTE” Ok. So I wait until I get the clearance from the all-mighty box and then begin again. Those speakers are beyond annoying to talk/yell into. We have all done it. You know, yelling at the speaker in hopes of our wishes coming through more clearly to the worker on the other end. Which in all fairness, has got to suck to be on the receiving end as you are trying to fill orders, collect payment, and take other orders. Sidenote: the workers that get stuck with this duty should be provided extra customer service training- End Sidenote. So I place my order, wait in line while it seems like everyone in front of me has ordered one of everrrrrything on the menu and then FINALLY! It’s my turn! Give me my food.
Hmmm. I see the worker start to hand me a Large cup when I didn’t order a Large, I stayed with the Medium (I feel less guilty this way!) So when I see this, I immediately sigh and think “Great! They have the whole order messed up! I should have known, this always happens, WTH!?!! Why do I even come back!” After I have myself all worked up in my head, the worker proceeds to explain-with a large smile– ”we are running low on Mediums so we are giving you a Large cup that is only half-full to make up for it.” At this point, I am sitting staring at her with a very blank look on my face. So, then you are running LOW on the Mediums but yet you are not OUT of Mediums?! I’m confused. Ok, whatever I will take the Large. WHY is it only half-full then? “Well, that’s because you didn’t order a Large, you ordered a Medium” So in essence, I am being punished for the restaurants’ mistake on ordering. But I guess I should be happy because it seems this worker has had extensive customer service training and can maintain her composure under pressure while still having an upbeat attitude… remember my drink was “half-full” not “half-empty” as it would have been termed had I been working in that ridiculousness!
Category Annoyed, WTH, fast food, positive thinking |
2011
01.02
The holiday season is well known to be busy for the retail and tourism industry. Or so any right-minded person would think. I had worked for a rental car company and some of the known busy times for travel were Thanksgiving, Christmas, and New Year’s weekend. These are the big times to travel. Our busy season. If the prices for flights are skyrocketing it’s not because the universe hates you. It’s because it is peak-season and your dumb ass waited far too long to book a trip. *At this point, you can look up an economics basic: supply and demand, and you shall find your answer.* Nevertheless, the frantic, last-minute phone calls still happen. I’m not talking about the unfortunate last-minute calls for a rental to get to a family emergency. I’m talking about the angry Mom or Dad to a family of ohhh say 4+ children who just realized that they need a minivan or large SUV to carry all their kids and crap to this long awaited family vacay. Them. They are the nightmares. The calls normally start off nice until they realize they needed to plan this part of their trip a few months ago. It never fails. They beg, they plead.. “but we have had this trip planned for months!! HOW ARE WE ALL SUPPOSE TO GET THERE NOW? EVERYTHING IS PAID FOR!” And unfortunately, after minutes of explaining why there are no more minivans or SUV’s left because of the people that plan ahead (damn them!) the end of the phone calls typically all end the same… “WELL THANKS FOR RUINING OUR CHRISTMAS!!”
Category Annoyed |
2011
01.02
I worked in a pizza place for many years. I still don’t understand the orders that were some variation of the following… “1 Large Meat Lovers, 1 Medium Cheese, 1 Large Supreme, and 3 XL Diet Cokes” It’s always an extra large Diet Coke!! What’s the point after that order? Go ahead, splurge! Order just a Coke. We won’t judge you.
Category Annoyed |
2011
01.02
So I had a coworker who was just “deathly ill” all day on Friday before the 3 day weekend for the 4th of July. First thing in the morning, she is complaining about how sick she is and she needs to be sent home early or she just won’t make it through the day. This goes on for hours and finally it is agreed she can leave a few hours early, I think she was granted her wishes to save everyone’s sanity. Well as soon as she gets the go ahead that she can be off, she gets onto Facebook from her cell phone and posts, “Party tonight @ downtown, come and play and drink with me!” I had to repsond, and of course I mentioned that she bitched all day long about being sick and needing to leave work early but she suddenly feels well enough to go partying and drinking. I guess she had a nice early start to her 3 day weekend.
Category Annoyed |
2010
04.28
I hate coming home on my lunch hour and flipping through the channels only to find a good movie coming on that I want to see. You know you don’t have anywhere near enough time to get into the movie yet you can’t stop watching it! I mean what’s Scarface doing coming on @ 1pm on a Wednesday afternoon?? That’s primetime material baby, PRIMETIME!!
Category Annoyed |
2010
04.22
I am sitting at my desk as I see this old guy get out of his car (think “Grumpy Old Men”). This guy looked so pissed off at the world. He must have just lost his best friend, his dog must have died, his wife must have left him or whatever else all those sad country songs sing about because this man was looking upset. So I get up to greet him and help him. I walk to the counter stupidly thinking that there just HAS to be something that I can do to make this guy’s day just a little bit better and I damn sure was going to try. I mean, who wants a grumpy grandpa lingering around? So he gets up to the counter, and as I begin to smile to welcome him he slams his hand down on the counter and states slowly, loudly, and very, very proudly, “ I am a letter writer! I write letters to companies all the time over issues that I have so before we begin just be sure to know that if I am not happy, your company will hear about it. And my letters are not short. I will include what happened and what I feel needs to be done to correct it and how you should be reprimanded.” As he keeps going, it becomes ever so clear to me why this grumpy old man showed up alone, and why he may be so grumpy. I couldn’t stop thinking, “are you kidding me?” Who will start a transaction out like that.
?!? Don’t get me wrong, its not my inability to deal with the older generations, I have that down pat- no problems and about 80% of my customers are elderly so this is definitely a “it’s not me, IT’S YOU” situation. Well, I swallowed my pride and tried everything I could (just shy of slipping him a Prozac) to get this grumplestiltskin to perk up. He never acted happy and he left and I felt defeated. He came back into the office the next day and then asked one of my coworkers for our corporate office address so he could….
wait for it…..
wait for it….
WRITE A LETTER OF COMPLAINT!! GO FIGURE!!
Category Annoyed |
2010
04.16
Me-”NO the 7oz lid will not fit your 9oz cup!!!”
Them-”Well why not?”
Me-Speechless!
Category Annoyed |
2010
04.04
Working at the ticket counter for an airline you always meet a lot of interesting people. Of course the ones that you cannot please, always annoy you. I would always solve that problem with an upset business man that would ask me for my name so they could write the company and complain. After giving them my name I would ask them for their company name and address so I could write to his company and tell them how he acted in public. This served two purposes. One it would calm him down and two it would save me from getting a bad letter in my file. This worked for many years until I met my match. One day I went through the routine of asking the upset passenger for his company’s name etc. He pulled out his business card and flipped it at me and said “go ahead and write, I own the damn company”. Needless to say I never used it again!
Category Annoyed |
2010
04.01
I was on a “stay-cation” from work, vacation but I was still local. That’s where my problems began, never tell your boss where exactly you are going! Well as it was nearing the end of my time off which was around Easter, a few other people that my boss manages’ decided to call in sick and miss Good Friday, thus giving them an unplanned 3-Day weekend. Instead of my boss calling in other employees that were scheduled later in the day or at a different store, he decided to text me for me to come back to work early and end my time off to help out, as if I had nothing planned and had taken the time off for nothing!! So I ignored the text and then began to receive phone calls on Thursday afternoon. My final phone call was a threatening message stating that I needed to be at work, suck it up, and be a team player or I could consider my job gone. Unfortunately I had to go in and unfortunately my boss (not even til this day) has ever said Thank you or acknowledged it!! PFT!!
Category Annoyed |
2010
03.27
So, busy at work, taking in all the lovely customers, not to mention that the AC doesn’t work. I guess you could say it’s a perfect day in paradise. Then something even better comes to mind, I just realized that last night I ate beans and taco meat which with all the heat isn’t mixing too well. In a normal situation this wouldn’t be an issue since I can go home for lunch, but considering my lunch is about 2 1/2hours away and not to mention I got the BG’s this ain’t looking too good. Hey, I work for a multi-billion dollar company, one would think the employee restroom would be descent. Needless to say after that experience, I will never walk the same….Can you say RazorBlades!!! I’m not asking for Charmin & cute cuddly teddy bears on my toilet paper, but can we find something that’s not going to cut me!?!
Category Annoyed |
